A Welcome Note - VM Digital

HELLO AND WELCOME TO THE VM DIGITAL FAMILY

As part of this welcome pack you will learn what to expect and what not to expect when working with VM. This document also outlines our billing and credit terms. Please take a moment to read the following sections and sign the form below which will open your client account with the VM team.

Each Project is priced separately. Video Projects include research, planning & storyboarding first. Shoot days may include videographer, audio tech, director, interviewer and runners. Post-Production is charged daily, and motion graphics/animation as extra as required. Our hourly rate is €165 per hour for most creative services. We review and revise our hourly rates periodically and our charges are calculated at the rates which are current when the work is carried out. This will include an increase arising from an individual's promotion.

Additional fees may be charged if you decide to make significant changes to the agreed-upon project scope and objectives.

As a creative agency, work typically takes time to approve, so we invoice as we go, either at the end of a staged process or at the end of the month. For new clients, we invoice and expect payment for 50% of the project in advance. This, in our experience, ensures both sides are committed from the start.

In addition to our fees and those of third parties, our bills will also include charges for expenses which include all costs incurred by us on your behalf such as couriers, travelling expenses (outside Dublin), administration costs, tax and all other expenses incurred by us on your behalf. Although you will be advised of those in advance.

You authorise us to incur such expenses in connection with the services which we provide to you. These expenses will be listed separately when we send you a bill. Where large amounts of printing or photocopying are required by you, we may charge for this. If so, this separate expense will be itemised on your bill.

As part of this project, VM Digital includes up 4 hours of first round and 2 hours of second round amends, this typically is enough to ensure that all parties are happy with the final product. The Client may be charged additional fees if it decided to make significant changes to the agreed-upon project scope and objectives.

Round of Amends

1st round up to 4 hours of minor and/or major amends
2nd round up to 2 hours of minor amends
Further amends will be charged as extra at €165 per hour + VAT

Video:
Minor Amends : Change of text, add or replace/delete footage
Major Amends: Moving footage and text around, music change or anything that changes the structure and flow of the video

Graphic Design:
Minor Amends:Change of text, add or replace/delete images
Major Amends: Changing approved style or layout of a page

Web:
Minor Amends: Change of content such as text, add or replace/delete images
Major Amends: Changing the approved mockup style when website is in staging, requesting new website features, adding new page templates after the sitemap has been approved

Thereafter, we expect payment within 30 days from the date of the invoice. All payments to be made in Euro. VAT is charged as extra at 23%

If no interim bills are issued, we will bill after we have carried out our work. We will specify the period to which the bill relates and what the bill covers. Payment of bills is due on presentation unless otherwise agreed. The law now provides that unless you are a consumer, interest applies automatically to bills where payment is not made within 30 days. The applicable interest rate is 8.00% per annum. (NOTE This rate will change on 1 January and 1 July each year to track changes in ECB rates. The rate applicable to any unpaid bill is the rate applying on the date payment falls due.)

We may request you to make a payment to us in advance on account of our fees and expenses. Any payment on account will be credited against any bills which we have issued or may issue for the work which we carry out.

The client that represents VM Digital unconditionally guarantees that any elements furnished to VM Digital for inclusion in the project are owned by the client, or that the client has permission from the rightful owner to use each of these elements and will hold harmless, protect, and defend VM Digital and its subcontractors from any claim or suit arising from the use of such elements.

VM Digital does not share raw files with clients or third-parties.

VM Digital also reserves the right to share completed project with potential clients, peers and post on social media. We will not post content that has not been signed off by the client and we will not share content before the client has the chance to share via their own channels.

The agreement contained in this Contract constitutes the sole agreement between VM Digital and the client regarding this project. A written change order must authorise any additional work not specified in this contract. After both parties sign this contract, all prices specified in this contract will be honoured for six (6) months. Continued services after that time may require a new agreement.

If the client halts work and applies for a refund within four days, work completed shall be billed at the hourly rate of €165 and deducted from the initial payment, the balance of which shall be returned to the client. If work has been completed beyond the amount covered by the initial payment at the time of the request for a refund, the client shall be liable to pay for all work completed at the hourly rate stated above.

VM Digital warrants that the functions contained in this project will meet companies requirements and that the operation will be reasonably error-free. The entire risk as to the quality and performance of the project is with the client that’s coming into the agreement with VM Digital. In no event will VM Digital be liable to any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate the website, even if the client has been advised of the possibility of such damages. If any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

We want to take this opportunity to thank you for choosing VM Digital and we look forward to collaborating with you and working on many projects together.

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